Boost your CX setup
with Simplexi integrations

Look up orders, customers, and shipping status — answer 'where's my order?' calls.

Answer 'where is my order?', check stock and prices, pull a customer's order history.

Answer 'where is my order?', check stock and prices, pull order history and loyalty points.

Look up order status from your Bumpa store so the agent can answer 'where is my order?'

Answer 'where's my parcel?' in the conversation — live delivery status and tracking.

Tell subscribers what they are on and when they renew, without putting them through to billing.

Answer 'where is my refund?' — the state of a return, its tracking, and the page the customer needs.

Answer 'where is my order?' for the marketplace orders this seller fulfils.

Tell customers their points balance and tier from their phone number or email — no order lookup needed.

Send customers a secure Stripe checkout link to pay — the agent never sees card details.

Send customers a Paystack checkout link to pay — the agent never sees card details.

Send customers a Flutterwave checkout link to pay — the agent never sees card details.

Confirm whether a payment actually went through, from the order reference the customer gives you.

Confirm whether a South African bank payment actually landed, from the reference the customer gives.

Upsert contacts and log conversation summaries onto your HubSpot CRM timeline.

Create leads, look up contacts, and search across your Salesforce org from the agent.

Create or update people in Pipedrive and log call notes to their timeline.

Look up a customer's email profile, subscription status, and recent campaign activity.

Look up customer engagement data, trigger campaigns, and update user attributes from the conversation.

Log every call as a new page in a Notion database — great for lead tracking or call logs.

Create Linear issues from caller-reported bugs, feature requests, or product feedback.

Create Jira issues from caller-reported bugs, requests, or tasks.

Log conversations as records in an Airtable table (needs a 'Name' and 'Notes' column).

Let the agent check availability and book meetings on your Cal.com calendar.

Book meetings two ways: the agent books a chosen slot directly or sends a scheduling link.

Check availability and book appointments on a Google Calendar — connect in one click.

Post call summaries, escalations, and lead notifications to your Slack channels.

Post call summaries, escalations, and lead notifications to your Teams channels.

Send transactional follow-up emails (confirmations, summaries, links) right after calls.

Send transactional follow-up emails (confirmations, summaries, links) right after calls.

Send transactional follow-up emails (confirmations, summaries, links) right after calls.

Add callers to a Mailchimp audience for newsletters and follow-up campaigns.

Reach any customer across Africa via SMS, USSD, Voice, WhatsApp, or Airtime — works on any phone, with or without internet.

Import spaces and pages from Confluence into your knowledge base so the AI can answer questions.

Import cards and collections from Guru into your knowledge base so the AI can answer questions.