Real-time analytics, AI-powered
insights, and automated QA

Sentiment scores on every conversation. At-risk clients flagged before they leave. Broken processes visible before they become complaints. Every interaction reviewed automatically — not just the ones someone remembered to check.

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conversations reviewed automatically

100%

efficiency improvement

+22%

avg handle time

4 min

one-touch resolution

77%

EVERYTHING INCLUDED

Built for high-performing teams

◉AI

AI Insights

Trends, sentiment shifts, and recurring issues surfaced automatically.

✦AI

Post-Conversation Insights

Every conversation scored, summarised, and tracked automatically.

⊠AI

Auto QA

AI scores every conversation against your criteria — tone, resolution, compliance.

▦

Essential Analytics

Live dashboards for queues, agents, and channels.

◈

Quality Assurance

Score conversations against your own criteria.

⊞

Saved & Compare Dashboards

Build once, open monthly, export in one click.

⌛

SLA Tracking

Live SLA status across every channel.

↓

Export Analytics to CSV

Your data, your format, one click.

⚡AI

Actionable Insights

Recommendations you can act on — not just data.

HOW IT WORKS

Three shifts that change everything

01

After every interaction — a score, a summary, a status. Without anyone lifting a finger.

02

Your QA team reviews what matters. The AI reviews everything else.

03

The patterns your team would never find manually — surfaced automatically.

01

After every interaction — a score, a summary, a status. Without anyone lifting a finger.

After every call or message, Simplexi generates an AI summary, a sentiment score, and a resolution status. At-risk clients surface before they churn. Broken processes are identified before they become complaints.

AI summary generated after every call and message thread automatically

Sentiment scores flag conversations worth reviewing — Positive, Neutral, Frustrated, Negative

Resolution status tracked across every interaction — Resolved, Unresolved, Escalated

Common questions

Everything you need to know before you get started

How does per-agent pricing work?+
You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.
Can I switch between plans?+
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.
What currencies do you accept?+
We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.
What does the 48-hour onboarding include?+
Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.
What do AI add-ons cost?+
All AI features are optional add-ons — you only pay for what you activate. Here's the full breakdown in your selected currency:

AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.

AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.

AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.

AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.
How do voice minutes work?+
Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.
Is there a free trial?+
Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.

Ready to get started?

Most teams go live in 48 hours. No engineering required.

No credit card required · Cancel anytime · 48-hour onboarding