Real-time analytics, AI-powered insights, and automated QA
Sentiment scores on every conversation. At-risk clients flagged before they leave. Broken processes visible before they become complaints. Every interaction reviewed automatically — not just the ones someone remembered to check.
One platform, every part of your customer service operation
AI Insights
Trends, sentiment shifts, and recurring issues surfaced automatically.
Post-Conversation Insights
Every conversation scored, summarised, and tracked automatically.
Auto QA
AI scores every conversation against your criteria — tone, resolution, compliance.
Essential Analytics
Live dashboards for queues, agents, and channels.
Quality Assurance
Score conversations against your own criteria.
Saved & Compare Dashboards
Build once, open monthly, export in one click.
SLA Tracking
Live SLA status across every channel.
Export Analytics to CSV
Your data, your format, one click.
HOW IT WORKS
Three shifts that change everything
After every interaction — a score, a summary, a status. Without anyone lifting a finger.
After every call or message, Simplexi generates an AI summary, a sentiment score, and a resolution status. At-risk clients surface before they churn. Broken processes are identified before they become complaints.
AI summary generated after every call and message thread automatically
Sentiment scores flag conversations worth reviewing — Positive, Neutral, Frustrated, Negative
Resolution status tracked across every interaction — Resolved, Unresolved, Escalated
- The customer inquired about pricing tiers, specifically the Enterprise plan.
- They requested assistance in checking their order status, providing the order number and associated email.
- There was a temporary issue with checking the order status, and the customer was connected to another support representative.
- The customer expressed that there has been an issue with their order.
Action Items: - Support representative to follow up on the order status issue.
Customer Sentiment: Neutral Customer Intent: The customer seeks clarification on pricing and resolution.
TL:DR: Customer inquired about pricing and order...
Your QA team reviews what matters. The AI reviews everything else.
AI scores every interaction against your quality criteria — tone, resolution, compliance, accuracy. Your QA team reviews flagged conversations instead of random samples. Nothing slips through.
AI quality scoring across every conversation automatically
Filter by sentiment, resolution status, agent, or channel to find what matters
Monthly audit completed in hours — not days of manual listening
The patterns your team would never find manually — surfaced automatically.
AI analyses conversation data across agents, channels, and time periods to surface the patterns your team would never find manually — the most common unresolved topics, the process gaps driving repeat contacts, the agents whose clients consistently leave frustrated.
AI insights surface recurring issues and sentiment shifts automatically
Identify the process gaps driving repeat contacts before they become complaints
Recommendations based on real conversation data — not instinct
FAQ
Frequently Asked Questions
You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.
We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.
Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.
AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.
AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.
AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.
AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.
Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.
Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.