Every channel in one place.
AI and humans working together.
Conversations reach the right person automatically. Routine tasks run without manual work. Your team never manually triages again.
One platform, every part of your customer service operation
Voice
Browser-based calling with IVR, callback, and call recording.
WhatsApp Business
Rich messaging with templates, media files, and broadcasts.
SMS
Text-based support, reminders, and notifications.
Facebook Messenger
Respond to page messages and chat enquiries.
Instagram DM
Engage clients directly from their feed.
Cross-Channel History
One conversation thread across every channel.
Voicemail & Callbacks
Missed calls become booked appointments.
Internal Calls
Connect your team without leaving the platform.
HOW IT WORKS
Three shifts that change everything
Six channels. One inbox. Nothing falling through.
Voice, WhatsApp, SMS, Facebook, and Instagram all live in the same inbox. Not connected through a third-party tool. Not requiring a separate login. One screen — and every conversation thread intact regardless of how the client reached you.
Voice, WhatsApp, SMS, Facebook, and Instagram all native to Simplexi
One conversation thread across every channel — no context lost on switching
WhatsApp broadcasts sent to thousands — every reply handled in the same inbox
Your team takes calls from anywhere. No desk phones. No plugins. Just a browser.
Your team takes and makes calls from exactly the same screen they use for WhatsApp, SMS, and social. Nothing extra. No hardware. No plugin. Open the browser, the calls are already there.
Browser-based calling — works on any computer, no installation needed
IVR routes callers to the right team before a human picks up
Call recording attached to every conversation automatically
Routine queries answered before your team even sees them.
The Simplexi AI Agent monitors every channel — 24/7. Routine queries answered immediately. Escalations handled with full context. After-hours messages acknowledged in seconds. Your clients never experience silence.
AI Agent active across every channel simultaneously — any hour
After-hours messages acknowledged instantly — client never experiences silence
Escalates to the right human with full context — no re-explaining
FAQ
Frequently Asked Questions
You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.
We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.
Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.
AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.
AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.
AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.
AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.
Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.
Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.