Every channel in one place.
AI and humans working together.
Conversations reach the right person automatically. Routine tasks run without manual work. Your team never manually triages again.
One platform, every part of your customer service operation
Voice
Browser-based calling with IVR, callback, and call recording.
WhatsApp Business
Rich messaging with templates, media files, and broadcasts.
SMS
Text-based support, reminders, and notifications.
Facebook Messenger
Respond to page messages and chat enquiries.
Instagram DM
Engage clients directly from their feed.
Cross-Channel History
One conversation thread across every channel.
Voicemail & Callbacks
Missed calls become booked appointments.
Internal Calls
Connect your team without leaving the platform.
HOW IT WORKS
Three shifts that change everything
Six channels. One inbox. Nothing falling through.
Voice, WhatsApp, SMS, Facebook, and Instagram all live in the same inbox. Not connected through a third-party tool. Not requiring a separate login. One screen — and every conversation thread intact regardless of how the client reached you.
Voice, WhatsApp, SMS, Facebook, and Instagram all native to Simplexi
One conversation thread across every channel — no context lost on switching
WhatsApp broadcasts sent to thousands — every reply handled in the same inbox
Your team takes calls from anywhere. No desk phones. No plugins. Just a browser.
Your team takes and makes calls from exactly the same screen they use for WhatsApp, SMS, and social. Nothing extra. No hardware. No plugin. Open the browser, the calls are already there.
Browser-based calling — works on any computer, no installation needed
IVR routes callers to the right team before a human picks up
Call recording attached to every conversation automatically
Routine queries answered before your team even sees them.
The Simplexi AI Agent monitors every channel — 24/7. Routine queries answered immediately. Escalations handled with full context. After-hours messages acknowledged in seconds. Your clients never experience silence.
AI Agent active across every channel simultaneously — any hour
After-hours messages acknowledged instantly — client never experiences silence
Escalates to the right human with full context — no re-explaining