Pricing

Simple pricing.
Serious value.

Per agent, per month. Billed annually. No hidden fees. Most teams go live in 48 hours.

Growth
Growth
All the power of the Simplexi platform · Ideal for teams of 5–30 agents
$49
per agent / month · 500 mins/agent included
Save $120/agent/yr vs monthly
What's included
  • Inbound & outbound calls
  • Voicemail & scheduled callback
  • SMS & WhatsApp Business
  • Built-in CRM & contact recognition
  • Agent & team dashboards
  • Drag & drop flow builder
  • Queue management & team separation
  • Dark/blue mode, presence & status
  • 500 voice mins/agent/mo · $0.03/min overage
  • AI messaging agent — WhatsApp, SMS & all channels (add-on)
  • 48-hour onboarding
Most popular
Ultimate
Ultimate
Full AI suite, advanced routing & workflow optimisation · Ideal for teams of 10–100 agents
$79
per agent / month · 1,000 mins/agent included
Save $120/agent/yr vs monthly
Everything in Growth, plus
  • IVR & smart call routing
  • Agent blind & assisted transfer
  • Skill-based & last-agent routing
  • Real-time queue & channel dashboards
  • WhatsApp templates & media files
  • Advanced automation & 3rd-party integrations
  • Agent profiles, roles & workload control
  • Service levels, alerts & SLA tracking
  • 1,000 voice mins/agent/mo · $0.03/min overage
  • AI messaging agent — WhatsApp, SMS & all channels (add-on)
  • AI voice transcription, summaries & voice agents (add-on)
  • Priority support
Enterprise
Enterprise
Custom AI models, SLAs & bespoke integrations
Custom
contact us for a quote
 
Everything in Ultimate, plus
Custom AI modelsFine-tuned on your data and workflows
Dedicated SLA & CSMNamed account manager & guaranteed uptime
SSO & compliance packSAML, advanced audit logs, data residency
Bespoke integrationsSalesforce, HubSpot, custom APIs
Advanced AI insightsPredictive coaching, CSAT scores
48-hour onboarding guaranteed
Cancel anytime
All plans include unlimited channels
No setup fees

Compare plans

See exactly what's included in each tier to find the right fit for your team

FeatureGrowthUltimateEnterprise
Voice & Call Center
Inbound & outbound calls
Voicemail & scheduled callback
Internal calls
Local numbers
Call recording & upload announcements
Conversation follow-ups
Internal agent notes
IVR (Interactive Voice Response)
Agent blind & assisted transfer—
Custom hold music & announcements—
Searchable & filterable call history—
External call forwarding & caller routing with external data—
Included voice minutes / agent / mo
500 mins
Voice minutes
500 mins / agent
Overage: $0.03 / min · Growth
How voice minutes work ↓
1,000 mins
Voice minutes
1,000 mins / agent
Overage: $0.03 / min · Ultimate
How voice minutes work ↓
Custom
Messaging Channels
SMS
WhatsApp Business
Cross-channel conversation history
Follow-ups
WhatsApp templates & media files—
Searchable & filterable message history—
Built-in CRM
Unified contact profiles
Conversation tags for all channels
Custom contact attributes
Business hours
Contact recognition
Claim & takeover conversation
Queue management
Multiple business numbers
Multi-brand / tenant management
Searchable interaction history
Custom conversation attributes—
Multiple contact details—
Filterable interaction history—
Custom integrations——
Automation & Routing
Drag & drop flow builder
Prioritisation of agents—
Skill-based & last-agent routing—
Advanced forwarding rules—
3rd-party integrations & rule-based branching—
Condition-based call routing—
Queue flow automations—
Advanced routing & automation——
Reporting & Analytics
Agent & team dashboards
Attributes & tags dashboards
Saved & compare dashboards
Queue dashboards
Export analytics to CSV
Real-time queue & channel dashboards—
Channel-specific dashboards—
Service level alerts & SLA tracking—
Custom attributes dashboards—
Advanced multi-dimensional dashboard filters—
Advanced AI insights——
AI Features · tap any add-on to see pricing
AI voice transcription & call summary
Add-on
Voice transcription
$8 / agent / mo
Growth plan
Full AI pricing details ↓
Add-on
Voice transcription
$8 / agent / mo
Ultimate plan
Full AI pricing details ↓
AI voice agents
Add-on
Voice agents
from $0.05 / min
All plans · per minute used
Full AI pricing details ↓
Add-on
Voice agents
from $0.05 / min
All plans · per minute used
Full AI pricing details ↓
AI message summary
Add-on
Message summary
$8 / agent / mo
Growth plan
Full AI pricing details ↓
Add-on
Message summary
$8 / agent / mo
Ultimate plan
Full AI pricing details ↓
AI messaging agent (WhatsApp, SMS & all channels)
Add-on
Messaging agent
$0.25 / convo
Growth · per conversation
Full AI pricing details ↓
Add-on
Messaging agent
$0.22 / convo
Ultimate · per conversation
Full AI pricing details ↓
Monthly spend cap (AI messaging)
Custom AI models & fine-tuning——

Common questions

Everything you need to know before you get started

How does per-agent pricing work?+
You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.
Can I switch between plans?+
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.
What currencies do you accept?+
We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.
What does the 48-hour onboarding include?+
Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.
What do AI add-ons cost?+
All AI features are optional add-ons — you only pay for what you activate. Here's the full breakdown in your selected currency:

AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.

AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.

AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.

AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.
How do voice minutes work?+
Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.
Is there a free trial?+
Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.

Ready to get started?

Most teams go live in 48 hours. No engineering required.

No credit card required · Cancel anytime · 48-hour onboarding