AI agents, voice, and messaging — built for African business.

If you're a solo consultant, coach, or single-location business — start with Starter. If you're a small business or a team of up to 3 people — Pro. If you have a team of humans answering calls and messages — Growth. If you need advanced AI orchestration and routing across a larger team — Ultimate. Banks, regulated industries, and large enterprises — Enterprise.

Annual billing is the headline price: pay 12× upfront once a year, lock in the rate, and save at least 20% versus paying monthly — on every plan, in every currency. Monthly billing carries no commitment — pay-as-you-go. Switch between annual and monthly at any renewal.

Yes — upgrade or downgrade any time. Upgrades are immediate. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.

We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, EGP, RWF, and TZS. Prices shown in local currencies are real local prices — set to be affordable in your market, not just converted at the day's FX rate. Same USD price means the same local-currency price across every plan in every market.

Yes. Your data, configurations, and conversation history move with you. The natural path is Starter → Pro → Growth → Ultimate as your business grows. We make migration seamless — no re-platforming, no data loss.

On the team plans, you pay for each active human agent on your account. Minimum 2 agents — Growth starts at $99/agent/month, Ultimate at $159/agent/month — both from a minimum of 2 agents. Add or remove seats anytime above the minimum — your billing adjusts at the next cycle. If you're a solo operator or a small team without call-centre needs, the flat-rate Starter or Pro plans are a better fit.

Growth and Ultimate are team platforms — built around features like IVR, queue management, skill-based routing, multi-business numbers, and full CRM that only make sense once you have a team. If you're solo, Pro at $79/month gives you a 400-conversation messaging bundle plus 100 AI voice minutes — a much better fit for solo SMBs than a single-seat Growth account would be. The 2-agent minimum keeps the tiers clearly differentiated so you pick the plan that actually matches how you operate.

Growth includes 500 inbound voice minutes per agent per month; Ultimate includes 1,000. Inbound past the pool and all outbound calls (from the first minute) bill at $0.05/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can negotiate custom packages on Enterprise.

All AI is optional and pay-per-use:

AI conversations — every plan includes a monthly bundle (200 Starter · 400 Pro · 500 Growth · 1,000 Ultimate, org-wide). Past your bundle they continue at $0.25/conversation ($0.22 on Ultimate). A conversation = any exchange within a 24-hour window on a single channel — unlimited messages inside it, and unlimited contacts always. Premium engines (GPT-5.5, Claude Sonnet, ElevenLabs voices) add a small per-unit fee — $0.20/conversation, $0.10/min — or run free on your own API keys. WhatsApp utility & authentication templates draw from your plan's WhatsApp allowance; marketing broadcasts are billed per message at Meta's country rate plus transport, +30%. (Marketing templates cannot be delivered to US recipients — Meta does not carry them; utility & authentication templates work everywhere.)

AI Voice Agent — from $0.15/minute of AI-handled call time, with a volume rate of $0.10/min above 5,000 mins/month. Pro includes 100 minutes; Enterprise gets custom rates at volume.

Allowance boosters — top up any bundle without changing plans: AI voice +100 mins $15, WhatsApp templates +500 $15, voice +500 mins $15, +5 concurrent AI calls $25, voice clone $19/voice, SMS +500 $12 (global USD prices).

Minutes, not months. Sign up, connect WhatsApp or the web widget, switch on an AI agent from a template — and you're answering real customers the same session. Every paid plan above Starter also includes a guided setup session where we configure your numbers, queues, channels, and AI agents with you. No engineering required.

Conversation Cards (Growth and above) put your customer's real data beside the chat. Point a card at any system that has an API — HubSpot, Salesforce, Shopify, WooCommerce, Wix, Braze, or your own internal admin — and when an agent opens a conversation we fetch that customer's record and show it: their orders, their plan, their last ticket, whatever you choose. Ready-made templates get you started in minutes, and you decide which cards appear on which conversations (by queue, tag, or channel). Cards read your data; they don't change it.

Two-way CRM sync (Ultimate) is the other direction: we keep your contacts and records in step with Salesforce, HubSpot or Pipedrive automatically — nothing for you to build or maintain.

Connect puts a phone inside your helpdesk. Install it from the Zendesk or Freshdesk marketplace, pick a local number — Lagos, Nairobi, Accra, or the US — and your team takes calls without leaving the CRM: every call becomes a ticket there and a conversation here, and your AI answers first if you want it to.

What's included: every plan from Pro up includes 3 Connect agents and a pooled 300 inbound minutes a month, at no extra charge. Each additional agent is $29/month in the US — $24/month across Africa (₦32,999 · KSh 3,099 · GH₵279) and adds more inbound minutes to your pool. Calls beyond the pool and all outbound calls bill at your plan's standard voice rate, and AI-answered minutes draw from your plan's AI voice allowance — the same bundles you already have. Anyone on your team with a full Simplexi seat uses Connect free.

Launching first for Zendesk, with Freshdesk next.