Resolves queries autonomously.
Every question answered. Any hour. Zero waiting.
The Simplexi AI Agent is not a chatbot. It learns from your own Knowledge Base — your products, your policies, your exact language. It handles the volume. It never sleeps. And when something genuinely needs a human, it hands over with full context already loaded.
One platform, every part of your customer service operation
AI Agent — Voice
Handles inbound voice queries autonomously — any hour.
AI Agent — Messaging
WhatsApp, SMS, Facebook, and Instagram handled automatically.
Knowledge Base
Your products, policies, and FAQs — the AI answers from your own content.
AI Voice Transcription
Every call transcribed automatically — searchable and ready for QA.
AI Call Summary
Clean summary generated after every call — no listening back.
AI Message Summary
Threads summarised automatically for agents on escalation.
Condition-Based Routing
Routes to the right human based on what the AI detects.
Flow Builder
Design AI conversation journeys without code.
HOW IT WORKS
Three shifts that change everything
Your AI answers from your world — not a generic script.
Load your own products, policies, processes, and FAQs into the Knowledge Base. The AI Agent answers every query from your exact content — your language, your tone, your rules. No hallucinations. No off-brand responses. Update once and every AI response improves immediately.
Knowledge Base loaded with your own products, policies, and FAQs
AI answers in your exact language, tone, and policies — not a generic script
Update once — every AI response across every channel improves immediately
Handles everything routine. Escalates only what genuinely needs a human.
Balance checks, repayment reminders, KYC queries, appointment confirmations — the AI Agent handles all of it without involving your team. When a situation genuinely needs a human, it escalates with the full conversation already on screen. The agent picks up already knowing.
Handles routine queries across voice, WhatsApp, SMS, Facebook, and Instagram — 24/7
Escalates to the right human only when genuinely needed — never abandons a client
Full conversation context passed to the agent on escalation — client never repeats themselves
Every AI interaction logged, summarised, and scored. Automatically.
After every AI interaction — voice or message — Simplexi generates a transcript, a clean summary, and a sentiment score. Managers see exactly what the AI is handling. If something needs a rethink, the evidence is already there.
AI voice transcription and call summary generated automatically after every call
Sentiment scores flag AI conversations that ended Frustrated or Negative
Full audit trail of every AI interaction — exportable for compliance in one click
- The customer inquired about pricing tiers, specifically the Enterprise plan.
- They requested assistance in checking their order status, providing the order number and associated email.
- There was a temporary issue with checking the order status, and the customer was connected to another support representative for further assistance.
- The customer expressed that there has been an issue with their order.
Action Items: - Support representative to follow up on the order status issue with the customer.
Customer Sentiment: Neutral Customer Intent: The customer seeks clarification on pricing and resolution for their order issue.
TL:DR: Customer inquired about pricing and order...