Agentic AI Voice Agents

Build Customer Happiness, One Autonomous Resolution at a Time.

Launch AI teammates that reason, take action, and escalate with context. Simplexi combines human oversight with agentic workflows so every customer gets a fast, accurate, and personal outcome.

72%Tickets auto-resolved
2.8 minMedian time-to-resolution
94.6%AI confidence threshold
Simplexi · ConversationsLive
InboxAll channels
  • LA
    Leslie Alexander1:15 PM
    Refund approved — follow-up call
  • KM
    Kai MorrisonYesterday
    Billing dispute · Agent handoff
  • TS
    +1 (415) 555-019216/05/24
    Missed · Callback scheduled
Leslie Alexander
Voice session · Refund #8821
Hi — I was charged twice for my subscription last week.
Thanks for calling Simplexi. I can see both charges and will start a refund workflow now.
Can you confirm when the refund hits my card?
Typically 3–5 business days. I will text you a receipt when it clears.
Call ended
04:12 · 96% confidence

A glimpse of the live inbox, agent composition, and human-ready escalations in one surface.

Our Features and Tools

Enhance customer satisfaction with our user-friendly tools.

Enhance customer satisfaction with our user-friendly tools.

Enhance customer satisfaction with our user-friendly tools.

M

Maxwell Jones

+2348O88978944

Phone

Conversations

Phone

Conversations

Build strong customer relationships through comfortable, reliable phone conversations.

M

Maxwell Jones

+2348O88978944

Phone

Conversations

Chat

Conversations

Chat

Conversations

Experience fast and efficient real-time conversations using the Simplexi chat, ensuring smooth and seamless communication.

Jenny Wilson

Active 1h ago

Can I talk to someone please?

No problem! Let me connect you to a customer support agent.

Hi there! I’m Hannah.

How can I help you?

Oh finally a human, wohoo!

I’ve not been able to access my account since i registered

Seen・Just now

Alright, i’ve got it, wil that be all?

Just now・Not seen yet

Type a reply...

Chat

Conversations

Jenny Wilson

Active 1h ago

Can I talk to someone please?

No problem! Let me connect you to a customer support agent.

Hi there! I’m Hannah.

How can I help you?

Oh finally a human, wohoo!

I’ve not been able to access my account since i registered

Seen・Just now

Alright, i’ve got it, wil that be all?

Just now・Not seen yet

Type a reply...

Chat

Conversations

Jenny Wilson

Active 1h ago

Can I talk to someone please?

No problem! Let me connect you to a customer support agent.

Hi there! I’m Hannah.

How can I help you?

Oh finally a human, wohoo!

I’ve not been able to access my account since i registered

Seen・Just now

Alright, i’ve got it, wil that be all?

Just now・Not seen yet

Type a reply...

From

To

Subject

Send

Schedule Mail

Email Conversations

Email Conversations

Have meaningful email conversations and follow up on customer complaints or requests.

From

To

Subject

Send

Schedule Mail

Email Conversations

Social Integration

Social Integration

Integrate social media messaging to easily connect with customers across multiple platforms.

Social Integration

Integrate social media messaging to easily connect with customers across multiple platforms.

Agentic AI and Tools

The Agentic CS Platform Behind Outstanding Experiences

Explore how Simplexi connects AI voice, messaging, CRM, and automation into one coordinated support system.

Agentic AI

The Agentic CS Platform Behind Outstanding Experiences

Voice. Messaging. AI Agents. CRM. Automation. One connected platform built for modern customer teams.

86% customers leave after two poor experiences
$75B lost annually to poor service
3x customers buy more after great support
Simplexi
Platform
Voice AI
+ IVR
WhatsApp
& SMS
AI Agents
Built-In CRM
Automation
Voice AI
Receptionist
Sales
Billing
Human
AI Agent
Voice AI

AI Agent Composition

Chain multiple specialist AI agents across a single call. The model decides when to hand off while preserving context.

No Manual IVR Logic
Context Always Travels
Up to 2 Agent Transfers
The Solution

One Platform. Every Conversation. Zero Chaos.

Voice, messaging, CRM, and AI on one stack. Teams share context by default and resolve faster without switching tools.

AI Call Center
Omni-Channel Messaging
Built-in AI CRM
Simplexi
Platform
Voice AI
+ IVR
WhatsApp
& SMS
AI Agents
Built-In CRM
Automation

Functions that keep's you in control

A brief overview of why Simplexi is the ultimate solution for customer experience.

A brief overview of why Simplexi is the ultimate solution for customer experience.

A brief overview of why Simplexi is the ultimate solution for customer experience.

Internal Notes

Internal Notes

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Easy & Quick Search

Easy & Quick Search

Intuitive Interface

Intuitive Interface

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Happy Agent equal, Happy Customer

Happy Agent equal, Happy Customer

Conversation Flow

Conversation Flow

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Common questions

Everything you need to know before you get started

How does per-agent pricing work?+
You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.
Can I switch between plans?+
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.
What currencies do you accept?+
We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.
What does the 48-hour onboarding include?+
Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.
What do AI add-ons cost?+
All AI features are optional add-ons — you only pay for what you activate. Here's the full breakdown in your selected currency:

AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.

AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.

AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.

AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.
How do voice minutes work?+
Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.
Is there a free trial?+
Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.

Ready to get started?

Most teams go live in 48 hours. No engineering required.

No credit card required · Cancel anytime · 48-hour onboarding