Route, automate, and orchestrate
every conversation.
Conversations reach the right person automatically. Routine tasks run without manual work. Your team never manually triages again.
One platform, every part of your customer service operation
Intelligent Routing
Match conversations to the right agent by skill, language, or priority.
Flow Builder
Design conversation journeys without code.
Automation Builder
Trigger actions based on tags, time, or client data.
Queue Management
See and prioritise what is waiting across channels.
Assisted Transfer
Brief the next agent before connecting — no cold handoffs.
Scheduled Conversations
Set follow-ups to resurface at exactly the right time.
Custom Attributes
Bring in account data, VIP tiers, or any field you need.
SLA Alerts
Warned before the breach — not after.
HOW IT WORKS
Three shifts that change everything
Build your entire conversation flow. Without writing a single line of code.
Drag, drop, and connect. The Flow Builder lets you design conversation journeys, automate repetitive tasks, and trigger actions based on what is happening — all without an engineering ticket or IT involvement.
Create routing logic, auto-replies, and escalation paths visually
Trigger automations based on time, tags, SLA status, or client data
Test and iterate without waiting on a developer
No more manual triage. No more misdirected calls.
Simplexi routes every conversation automatically — by skill, language, VIP tier, or any rule you set. The right agent picks up every time.
Route by agent skill, language, availability, or client tier
Last-agent routing reconnects returning clients to the person who knows them
Balance workloads so no agent gets overwhelmed while others sit idle
Your supervisors act before the SLA breaks. Not after the damage is done.
Custom SLA alerts fire before the threshold is hit — giving supervisors time to act.
Custom SLA thresholds across voice, WhatsApp, and SMS
Alert fires before the breach — supervisor has time to act
Live queue visibility so the team responds in seconds, not in the next meeting
FAQ
Frequently Asked Questions
You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.
We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.
Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.
AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.
AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.
AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.
AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.
Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.
Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.