Route, automate, and orchestrate
every conversation.
Conversations reach the right person automatically. Routine tasks run without manual work. Your team never manually triages again.
One platform, every part of your customer service operation
Intelligent Routing
Match conversations to the right agent by skill, language, or priority.
Flow Builder
Design conversation journeys without code.
Automation Builder
Trigger actions based on tags, time, or client data.
Queue Management
See and prioritise what is waiting across channels.
Assisted Transfer
Brief the next agent before connecting — no cold handoffs.
Scheduled Conversations
Set follow-ups to resurface at exactly the right time.
Custom Attributes
Bring in account data, VIP tiers, or any field you need.
SLA Alerts
Warned before the breach — not after.
HOW IT WORKS
Three shifts that change everything
Build your entire conversation flow. Without writing a single line of code.
Drag, drop, and connect. The Flow Builder lets you design conversation journeys, automate repetitive tasks, and trigger actions based on what is happening — all without an engineering ticket or IT involvement.
Create routing logic, auto-replies, and escalation paths visually
Trigger automations based on time, tags, SLA status, or client data
Test and iterate without waiting on a developer
No more manual triage. No more misdirected calls.
Simplexi routes every conversation automatically — by skill, language, VIP tier, or any rule you set. The right agent picks up every time.
Route by agent skill, language, availability, or client tier
Last-agent routing reconnects returning clients to the person who knows them
Balance workloads so no agent gets overwhelmed while others sit idle
Your supervisors act before the SLA breaks. Not after the damage is done.
Custom SLA alerts fire before the threshold is hit — giving supervisors time to act.
Custom SLA thresholds across voice, WhatsApp, and SMS
Alert fires before the breach — supervisor has time to act
Live queue visibility so the team responds in seconds, not in the next meeting