AI Smart Call Routing for
Healthcare Providers.
Simplexi AI Agent helps clinics answer every call, book every appointment, and communicate with patients in a way that builds lasting trust.
How it works
Enhance every patient interaction —
from first call to follow-up.
Seamless Routing to the Right Department
Dynamic Routing to Different Departments
Every caller routed to the right department automatically — no manual transfer, no hold time.
Smart Routing to Assigned Contacts
Patients are routed to their designated doctor or care team automatically.
Warm Transfer to a Human Agent with Context
Every handover includes a full conversation history — patients never repeat themselves.
Every caller routed to the right department — no hold time
Navigate IVR and Retrieve Clinic Information
Press Digits to Navigate to the Right Department
Simplexi AI Agent seamlessly presses digits and navigates to the correct department — no patient involvement required.
Retrieve Information from Pharmacy or Clinic
Essential details retrieved from clinic or pharmacy systems automatically.
After-Hours Queries Handled From the Clinical Knowledge Base
Post-visit questions answered at any hour — urgent cases routed to the on-call line immediately.
Clinical information retrieved from pharmacy and clinic systems automatically
Reliable AI Agent Support for Every Patient
Seamless Appointment Booking
Appointments scheduled and confirmed automatically — WhatsApp sent immediately after every booking.
Smart Notifications & Check-ins
Pre-appointment instructions sent automatically — avoidable rescheduling drops immediately.
Automated Reminders That Reduce No-Shows by Up to 40%
WhatsApp reminders sent 24 hours before every appointment — up to 40% fewer no-shows.
Appointments booked automatically — up to 40% fewer no-shows