AI Smart Call Routing for
Healthcare Providers.
Simplexi AI Agent helps clinics answer every call, book every appointment, and communicate with patients in a way that builds lasting trust.
How it works
Enhance every patient interaction —
from first call to follow-up.
Seamless Routing to the Right Department
Dynamic Routing to Different Departments
Every caller routed to the right department automatically — no manual transfer, no hold time.
Smart Routing to Assigned Contacts
Patients are routed to their designated doctor or care team automatically.
Warm Transfer to a Human Agent with Context
Every handover includes a full conversation history — patients never repeat themselves.
Every caller routed to the right department — no hold time
Navigate IVR and Retrieve Clinic Information
Press Digits to Navigate to the Right Department
Simplexi AI Agent seamlessly presses digits and navigates to the correct department — no patient involvement required.
Retrieve Information from Pharmacy or Clinic
Essential details retrieved from clinic or pharmacy systems automatically.
After-Hours Queries Handled From the Clinical Knowledge Base
Post-visit questions answered at any hour — urgent cases routed to the on-call line immediately.
Clinical information retrieved from pharmacy and clinic systems automatically
Reliable AI Agent Support for Every Patient
Seamless Appointment Booking
Appointments scheduled and confirmed automatically — WhatsApp sent immediately after every booking.
Smart Notifications & Check-ins
Pre-appointment instructions sent automatically — avoidable rescheduling drops immediately.
Automated Reminders That Reduce No-Shows by Up to 40%
WhatsApp reminders sent 24 hours before every appointment — up to 40% fewer no-shows.
Appointments booked automatically — up to 40% fewer no-shows
FAQ
Frequently Asked Questions
Simplexi AI Agent answers every call instantly — including all calls that arrive simultaneously at opening time. 100% of inbound calls answered. Zero patients lost to unanswered calls at peak times.
Automated WhatsApp reminders sent 24 hours before every appointment. Patients confirm, reschedule, or cancel by replying. Cancellations immediately free the slot and notify reception. Up to 40% fewer missed appointments.
Simplexi AI Agent answers patient calls at any hour and responds from the clinical knowledge base. Routine post-visit questions handled immediately. Genuinely urgent cases routed to the on-call line without delay.
Simplexi AI Agent seamlessly presses digits and navigates to the correct department on behalf of the patient — retrieving information from clinic or pharmacy systems without any patient involvement.
Most clinics go live within 48 hours. No engineering required.