WhatsApp AI Agent for Retail &
E-Commerce
Simplexi AI Agent helps retail and e-commerce teams answer every customer query, resolve every order issue, and keep the customers they've worked hard to acquire.
How it works
Enhance every customer interaction —
from first contact to resolution.
Send Personalised Messages to Your Entire Customer List
Build Your WhatsApp Template — AI Agent Handles the Rest
Build your WhatsApp template once — Simplexi AI Agent delivers it to lapsed customers, restock alerts, and promotions automatically.
Every Reply Handled the Moment It Arrives
Every customer response answered automatically — questions, objections, and interest signals all managed by Simplexi AI Agent.
Every Conversation Logged to Your CRM
Every interaction saved to the CRM in real time — contact records updated, nothing lost.
WhatsApp Message Template Builder
Load Sample
Template Name
Template Type
Language
Category
Header
Body Text
Hi {{1}},
Your payment of ${{{2}}} for {{3}} is due on {{4}}.
Please pay to avoid late fees.
Footer Text
Automate Every Order Query
Real-Time Order Status on Demand
Order status, ETA, and next steps delivered instantly across voice and WhatsApp.
Failed Deliveries Handled Before the Customer Calls
Failed deliveries handled right away with rebooking options — no agent involvement needed.
Only Real Exceptions Reach Your Team
Real exceptions routed to human agents with full order history on screen.
Order status delivered via WhatsApp
Handle Returns and Resolve Every Complaint Instantly
Complaints Resolved in Under 60 Seconds
Full order history pulled up instantly — replacement or refund initiated on the spot.
Lapsed Customers Brought Back Automatically
Lapsed customers re-engaged with a personalised message — every reply handled automatically.
Dispute Records Searchable in Seconds
Every conversation searchable — disputes resolved with evidence, not guesswork.
Return resolved and customer reactivated via WhatsApp
FAQ
Frequently Asked Questions
Simplexi AI Agent connects to your order system in real time and delivers status, ETA, and next steps instantly across voice, WhatsApp, and SMS. Up to 80% of tracking queries are resolved without reaching a human agent.
Simplexi AI Agent pulls up the customer's full order history the moment they make contact, acknowledges the issue, and initiates a replacement or refund on the spot. WhatsApp confirmation sent within 60 seconds.
Export your lapsed customer list into Simplexi, build a personalised reactivation WhatsApp broadcast, and Simplexi AI Agent handles every reply automatically — interested customers routed to an agent automatically.
Most teams go live within 48 hours. No engineering required.