Microsoft Teams
Connect Microsoft Teams to Simplexi and keep your whole team in the loop from every conversation , post call summaries, escalation alerts, lead notifications, and status updates to the right Teams channels automatically.
Everything your "support" team needs
Post to channels
Send messages to any Teams channel , call summaries, escalation alerts, lead notifications, or status updates , directly from within a Simplexi conversation.
Share call summaries
Auto-post a structured call summary to a designated Teams channel the moment a conversation ends , no manual copy-paste, no missed follow-ups.
Escalation alerts
When an agent flags an issue, Simplexi posts an alert to the right Teams channel with customer name, issue context, priority level, and a link to the conversation.
Lead notifications
New leads captured during conversations are posted to your sales Teams channel in real time , name, contact details, and stated interest.
Daily digests
Send automated nightly summaries of conversation volume, resolved tickets, open escalations, and agent performance to a management channel.
Ticket notifications
When a support ticket is created or updated, Simplexi posts a notification to the relevant Teams channel so the right team can act immediately.
Set up in minutes
Simplexi connects to Microsoft Teams directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can send messages to any Teams channel , call summaries, escalation alerts, lead notifications, or status updates , directly from within a Simplexi conversation, auto-post a structured call summary to a designated Teams channel the moment a conversation ends , no manual copy-paste, no missed follow-ups, when an agent flags an issue, Simplexi posts an alert to the right Teams channel with customer name, issue context, priority level, and a link to the conversation.
new leads captured during conversations are posted to your sales Teams channel in real time , name, contact details, and stated interest, send automated nightly summaries of conversation volume, resolved tickets, open escalations, and agent performance to a management channel, when a support ticket is created or updated, Simplexi posts a notification to the relevant Teams channel so the right team can act immediately. broadcast order status changes, payment confirmations, or appointment reminders to internal Teams channels , keeping every team in the loop automatically, send rich Adaptive Card messages to Teams channels , structured layouts with key data fields, action buttons, and formatted summaries that render natively in Teams.
"Where is my order?" or "can someone help me?" are the moments that decide whether a customer stays.
With Simplexi's Microsoft Teams integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Send messages to any Teams channel , call summaries, escalation alerts, lead notifications, or status updates , directly from within a Simplexi conversation.