Wix
Look up orders, customers, loyalty points and bookable services, and capture new leads, directly inside the conversation.
Everything your "store" team needs
One tool for orders, loyalty and bookings
Orders, loyalty points and bookable services are all available in the same conversation, so agents are not switching between separate systems for each type of question.
Personalised, not generic, answers
Loyalty tier and reward eligibility are visible instantly, letting the agent tailor the conversation to what the customer actually qualifies for.
Leads captured without extra steps
A new lead is added to Wix contacts directly from the conversation, with no separate follow-up task required.
Set up in minutes
Simplexi connects to Wix directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can order contents, status and total, delivery progress and tracking, profile and purchase history.
store catalogue search, points balance and reward eligibility, look up an existing contact by email. bookable services with duration and price, captures the lead into Wix contacts.
"Where is my order?" is the single most common reason a customer reaches out.
With Simplexi's Wix integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Orders, loyalty points and bookable services are all available in the same conversation, so agents are not switching between separate systems for each type of question.