Guru
Connect Guru to Simplexi and let your agents search verified knowledge cards during live conversations , giving accurate, company-approved answers without putting customers on hold to look things up.
Everything your "knowledge" team needs
Verified, trusted answers
Guru’s verification system ensures agents always surface current, expert-approved information , not outdated wiki pages or guesswork.
In-conversation knowledge
Agents find the right card in seconds while the customer is still on the line , no hold music, no tab switching.
Usage analytics
See which Guru cards are surfaced most in Simplexi conversations , useful signal for what to update or expand.
Search cards
Search the Guru knowledge base by keyword to find the most relevant verified card instantly.
Retrieve card content
Fetch the full content of any Guru card and surface it in the conversation for accurate answers.
Browse collections
List Guru collections and boards to navigate the knowledge structure and find topic clusters.
Set up in minutes
Simplexi connects to Guru directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can guru’s verification system ensures agents always surface current, expert-approved information , not outdated wiki pages or guesswork, agents find the right card in seconds while the customer is still on the line , no hold music, no tab switching, see which Guru cards are surfaced most in Simplexi conversations , useful signal for what to update or expand.
search the Guru knowledge base by keyword to find the most relevant verified card instantly, fetch the full content of any Guru card and surface it in the conversation for accurate answers, list Guru collections and boards to navigate the knowledge structure and find topic clusters. find cards tagged with specific topics , pricing, onboarding, security, refunds , for targeted retrieval, surface only verified Guru cards , filtering out drafts and expired content automatically, share the direct Guru card URL with customers so they can reference the full documentation themselves.
"Does anyone know how this works?" should never mean a ten minute wait.
With Simplexi's Guru integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Guru’s verification system ensures agents always surface current, expert-approved information , not outdated wiki pages or guesswork.