SendGrid
Anything the agent promises to send, it sends , during the conversation, not after a handover that might never happen.
Everything your "support" team needs
Follow-ups sent at scale
Transactional email infrastructure means confirmations go out reliably even as conversation volume grows.
No manual send step
The email is triggered as part of the conversation flow, so nobody has to remember to follow up separately.
Fewer repeat contacts
A clear, immediate confirmation reduces the number of customers who message again just to check something was sent.
Set up in minutes
Simplexi connects to SendGrid directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can transactional follow-up email.
"Where is my order?" or "can someone help me?" are the moments that decide whether a customer stays.
With Simplexi's SendGrid integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Transactional email infrastructure means confirmations go out reliably even as conversation volume grows.