Loop Returns
The questions that follow the sale. Answered instantly, these stop the second and third follow-up message that each cost you another agent-minute.
Everything your "returns" team needs
Answers the return question in one message
Where a return, exchange or refund has got to is available immediately, instead of requiring a look-up in a separate system.
Fewer status-check contacts
Customers do not need to message repeatedly to check progress once they can get an instant, accurate answer.
Faster resolution
Because the status is visible in the conversation, agents can address any issue with the return immediately rather than escalating.
Set up in minutes
Simplexi connects to Loop Returns directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can where a return, exchange or refund has got to.
"Where is my refund?" is the question that keeps a returns inbox full.
With Simplexi's Loop Returns integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Where a return, exchange or refund has got to is available immediately, instead of requiring a look-up in a separate system.