Shopify
Your Shopify store, built into every conversation. Answer order questions, take action, and recognize customers without your agent ever leaving the chat.
Everything your Shopify support team needs
Answers before they ask
The agent already knows what a customer ordered, when it shipped, and whether it has arrived — where is my order? gets answered instantly, with no lookup and no hold time.
Recognizes every customer
A phone number or email is all it takes. The agent pulls up the right order and purchase history the moment the conversation starts, with no account number needed.
Resolves in the conversation
Where is my order, capture a new customer, or check what is in stock right there in the chat or call no dashboard, no handoff, no second tool.
One agent, every channel
Whether a customer calls, messages, or emails, the same order data and history follows them, so nothing gets lost moving between channels.
Never loses a lead
New customers are captured into Shopify the moment they show up in a conversation, so nobody has to go back and enter them manually later.
Scales with every store
Running one storefront or five, the agent works the same way across all of them, with the right catalogue and order data for whichever store the customer is asking about.
Everything your agent can already do
Give a customer a straight answer on their order status, track down a shipment, look up their full purchase history, or search the catalogue for stock and pricing all without switching tabs or waiting on a colleague.
When someone reaches out for the first time, their details are captured straight into Shopify, so the next conversation starts with full context already in place.
“Where is my order?” is the most common reason customers reach out.
With Simplexi’s Shopify integration, that question is answered automatically the moment a conversation starts using live order data, not a canned response. It gets resolved before it ever becomes a support ticket.