WooCommerce
Look up orders, customers and products, and capture new customers, directly inside the conversation.
Everything your "store" team needs
Order questions answered in seconds
Full order and payment status are available instantly, reducing time spent on the most common support query.
Recognises returning customers
Order history for returning customers is available immediately, so the conversation can pick up with context rather than starting cold.
Captures new customers automatically
A caller becomes a customer record directly from the conversation, with no manual data entry afterward.
Set up in minutes
Simplexi connects to WooCommerce directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can full order and whether payment went through, shipping state and tracking, returning-customer order history.
catalogue search with price and stock, adds the caller as a customer.
"Where is my order?" is the single most common reason a customer reaches out.
With Simplexi's WooCommerce integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Full order and payment status are available instantly, reducing time spent on the most common support query.