Yotpo
The questions that follow the sale. Answered instantly, these stop the second and third follow-up message that each cost you another agent-minute.
Everything your "loyalty" team needs
Personalises the conversation instantly
Real loyalty status , points, tier, eligibility , is available immediately, so the agent is not guessing at what the customer qualifies for.
Cuts a common query type
'How many points do I have?' is answered in the conversation without a separate look-up.
Surfaces upsell moments
Knowing a customer's tier eligibility in real time lets an agent mention a relevant reward at the right moment, rather than missing it.
Set up in minutes
Simplexi connects to Yotpo directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can points balance, tier and reward eligibility.
"How many points do I have?" is a simple question that should never need a hold.
With Simplexi's Yotpo integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Real loyalty status , points, tier, eligibility , is available immediately, so the agent is not guessing at what the customer qualifies for.