AfterShip
The questions that follow the sale. Answered instantly, these stop the second and third follow-up message that each cost you another agent-minute.
Everything your "delivery" team needs
Cuts 'where is my order?' handling time
Tracking status is available instantly, removing the need to say 'let me check and get back to you'.
Fewer repeat contacts
A clear, immediate answer on delivery status reduces the number of times a customer messages again to ask the same question.
Proactive updates possible
Because tracking data is available live, agents can flag a delay before the customer even has to ask.
Set up in minutes
Simplexi connects to AfterShip directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can get live courier status and delivery estimate.
"Where is my order?" or "can someone help me?" are the moments that decide whether a customer stays.
With Simplexi's AfterShip integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Tracking status is available instantly, removing the need to say 'let me check and get back to you'.