Confluence
Connect Confluence to Simplexi and let your agent search and retrieve pages from your Confluence knowledge base , answering internal and customer-facing questions with accurate, up-to-date documentation.
Everything your "knowledge" team needs
Instant knowledge retrieval
Agents search your Confluence wiki in real time , finding the right SOP, FAQ, or policy page in seconds instead of minutes.
Always up to date
Simplexi queries Confluence live , agents always get the current version of a page, not a stale copy.
Serve both agents and customers
Use Confluence as the source of truth for agent knowledge and customer-facing answers , one source, surfaced everywhere.
Search pages
Search across all Confluence spaces and pages by keyword to find the most relevant documentation.
Retrieve page content
Fetch the full content of any Confluence page and surface it in the conversation for agent or customer context.
Browse spaces
List available Confluence spaces and pages to navigate the knowledge structure.
Set up in minutes
Simplexi connects to Confluence directly, with no middleware and no manual data syncing. Once connected, your agent has live access from the very next conversation.
Everything your agent can already do
Your agent can agents search your Confluence wiki in real time , finding the right SOP, FAQ, or policy page in seconds instead of minutes, simplexi queries Confluence live , agents always get the current version of a page, not a stale copy, use Confluence as the source of truth for agent knowledge and customer-facing answers , one source, surfaced everywhere.
search across all Confluence spaces and pages by keyword to find the most relevant documentation, fetch the full content of any Confluence page and surface it in the conversation for agent or customer context, list available Confluence spaces and pages to navigate the knowledge structure. find pages tagged with specific Confluence labels , support, onboarding, API, product , for filtered retrieval, surface the most recently updated Confluence pages in a space , useful for policy and product update queries, share the direct Confluence page URL with customers or agents so they can read the full documentation.
"Does anyone know how this works?" should never mean a ten minute wait.
With Simplexi's Confluence integration, that gets handled automatically the moment a conversation starts, using live data instead of a guess. Agents search your Confluence wiki in real time , finding the right SOP, FAQ, or policy page in seconds instead of minutes.