IVR & Smart AI Agent Call Routing for
Logistics.
Simplexi AI Agent helps logistics teams stay ahead of every delivery exception, communicate with clients before issues escalate, and protect the relationships that keep contracts renewed.
How it works
Enhance every customer interaction —
from first contact to resolution.
Streamline Inbound Customer Inquiries
Delivery Status Delivered Instantly
Status, ETA, and next steps delivered instantly — no hold music.
Failed Deliveries Communicated Right Away
Failed deliveries communicated with rebooking options before the customer calls.
Automated Carrier Follow-Ups
Carrier follow-ups automated — load status confirmed and freight movement optimised.
Delivery status, ETA, and next steps delivered instantly — no hold music
Automate Freight Dispatch & Load Management
Automated Load Booking
Freight brokers contacted, loads secured, and pricing aligned automatically — no manual intervention.
Real-Time Load Updates & Carrier Sourcing
Shippers, carriers, and brokers updated on status, ETAs, and route changes automatically.
Dynamic Load Assignment
Available shipments matched to the right carriers — fleet efficiency improved, deadhead miles reduced.
Loads secured and carriers sourced automatically — fleet efficiency improved
Expand Your Network & Grow Revenue
AI Agent-Driven Outbound Calling for Freight Sales
Transportation leads generated and qualified automatically — no manual dialling.
Follow-Ups on Potential Clients & Carriers
Brokers and carriers contacted automatically to secure more loads and partnerships.
SLA Breaches Prevented Before They Happen
Real-time alert before breach threshold — agents reassigned before a single call is abandoned.
SLA breaches prevented before they happen — agents reassigned in real time
FAQ
Frequently Asked Questions
Simplexi AI Agent connects to your logistics system in real time and delivers status, ETA, and next steps instantly. Up to 80% of tracking calls are resolved without reaching a human agent.
The moment a delivery attempt fails, Simplexi AI Agent reaches out via WhatsApp with rebooking options. The customer selects a new time slot and the dispatch system is updated automatically.
Yes. Both brands set up as fully independent tenants — separate phone numbers, WhatsApp profiles, IVR greetings, and hold music. Agents see clearly which brand each conversation belongs to.
Real-time alert when queue wait times approach the breach threshold. Agents reassigned from lower-priority channels immediately. Zero SLA breaches during managed surges.
Most teams go live within 48 hours. No engineering required.