Live Agent Coaching & Quality Monitoring for HR.
Simplexi AI Agent handles routine staff queries automatically — so your HR team focuses on the people's work that actually moves the business forward.
How it works
Enhance every patient interaction —
from first call to follow-up.
Onboard New Agents Faster and Safer
Answers Available in Real Time During Live Calls
New agents search for any answer instantly during live calls — silently, without interrupting.
Supervisors Monitor New Agent Calls End-to-End
Every new agent conversation monitored live — coaching notes added after each call.
Live Whisper Coaching Without the Customer Knowing
The manager switches to whisper mode during a difficult call — new agent guided in real time. Errors corrected before they reach the customer.
New agents guided live in real time — errors corrected before they reach the customer
Automate Routine HR Queries Instantly
Every Routine HR Query Answered From Your Own Policies
Leave requests, payroll questions, and policy queries answered from your own HR knowledge base.
Only Complex Matters Reach the HR Team
Complex matters escalated to an HR officer with full context already prepared.
Payroll Reminders Staff Actually See
WhatsApp reminders with 90%+ open rate — two days of HR admin time reclaimed every month.
Leave requests, payroll questions, and policy queries answered instantly — two days of HR admin reclaimed every month
Complete Quality Audits in Hours Not Days
Every Conversation Reviewed — Not Just a Manual Sample
Sentiment scores flag every negative conversation — compliance officer only listens to flagged calls.
Training Gaps Identified Before the Next Cohort Joins
Most common escalation pattern identified — training updated before the next cohort joins.
Audit Logs Exported in One Click
Filtered by date, agent, and outcome — CSV exported in seconds, board report done in 12 minutes.
100% of conversations reviewed — monthly quality audit completed in hours, not days
FAQ
Frequently Asked Questions
Simplexi AI Agent answers every routine staff query from your own HR policies instantly — leave requests, payroll cutoffs, payslip access, and policy documents. Only sensitive or complex matters escalated to an HR officer.
Full product catalogue and process guides loaded into the knowledge base. New agents search for answers in real time during live calls. Whisper mode lets managers guide agents live without the customer hearing.
Scheduled WhatsApp sent to all staff 3 days before every payroll cutoff — 90%+ open rate versus 20% by email. A second reminder was sent on the morning of the cutoff. Deadline exceptions drop immediately.
Post-Conversation Insights filtered by sentiment and resolution status surfaces every conversation that needs review. Monthly audit completed in hours, not days. 100% of conversations reviewed.
Most teams go live within 48 hours. No engineering required.