AI Conversation Flow Builder for
Travel & Hospitality.

Simplexi AI Agent helps hotels, travel agencies, and booking platforms automate reservations, handle guest inquiries, and deliver seamless experiences across every channel.

Hotel receptionist at front desk attending to a guest
Hotel Reservations
Your Receptionist Is Present for the Guest in Front of Them
Busy restaurant with full tables on a Friday evening
Restaurant Reservations
Full House on Friday, Phone Still Ringing, Staff Still Serving
Person on hold listening to phone announcement
Repeat Caller Deflection
Using Wait Time to Answer the Question They Were Already Calling About
Manager reviewing call analytics dashboard on screen
IVR Optimisation
Cutting the IVR That Was Losing Guests Before They Booked
Hotel manager reviewing guest conversation sentiment data
Guest Complaint Review
Understanding Why Guests Complain Before They Write the Review
Guest reading pre-visit WhatsApp message on their phone
Pre-Visit Upsells
A Pre-Visit Message That Fills the Upsell Gap
Hotel receptionist at front desk attending to a guest
Hotel Reservations
Your Receptionist Is Present for the Guest in Front of Them
Busy restaurant with full tables on a Friday evening
Restaurant Reservations
Full House on Friday, Phone Still Ringing, Staff Still Serving
Person on hold listening to phone announcement
Repeat Caller Deflection
Using Wait Time to Answer the Question They Were Already Calling About
Manager reviewing call analytics dashboard on screen
IVR Optimisation
Cutting the IVR That Was Losing Guests Before They Booked
Hotel manager reviewing guest conversation sentiment data
Guest Complaint Review
Understanding Why Guests Complain Before They Write the Review
Guest reading pre-visit WhatsApp message on their phone
Pre-Visit Upsells
A Pre-Visit Message That Fills the Upsell Gap

How it works

Enhance every patient interaction —
from first call to follow-up.

Conversation Flow Builder

Conversation Flow Builder for Every Guest Journey

Build Any Guest Journey Without Code

Booking flows and guest service sequences built with drag and drop — live in minutes, no developer needed.

Personalised Flows for Every Guest Type

Different flows for first-time guests, returning guests, and VIPs — each tailored automatically.

Every Flow Connected to Your Booking System

Availability checked, bookings confirmed, and WhatsApp confirmations sent automatically.

Hotel lobby guest booking journey

Booking flows built with drag and drop — live in minutes, no developer needed

Hotel Reception & Guest Services

AI Agent Front Desk & Booking Assistance

Automated Hotel Reservations

Simplexi AI Agent books rooms, modifies reservations, and fetches real-time availability — WhatsApp confirmation sent to the guest immediately after every booking.

Live Database Integration

Simplexi AI Agent retrieves and updates reservation data, ensuring accurate and real-time information for every guest inquiry.

Upgrades Suggested Naturally in Every Conversation

Upgrades recommended naturally during every booking conversation.

Hotel front desk reception and reservations

Rooms booked, reservations modified, and availability fetched — WhatsApp confirmation sent instantly

Inbound Call Handling & Service

Handle Guest Requests & Resolve Issues

Handle Purchase of Services & Upgrades

Simplexi AI Agent processes room service requests, spa reservations, and additional service purchases — no front desk involvement needed.

Service Troubleshooting & FAQs

Simplexi AI Agent answers common guest questions, escalates issues, and routes service requests to hotel staff automatically.

Automated Call Routing for In-House Agents

Simplexi AI Agent ensures guests are transferred to the right department for special services or VIP assistance instantly.

Hotel guest services and concierge

Room service, spa bookings, and guest FAQs handled automatically — no front desk involvement needed