The right answer surfaced
before your team goes searching for it

Load your own products, policies, processes, and FAQs into the Simplexi Knowledge Base. The AI Agent answers every client query from your exact content — your language, your tone, your rules. Update it once and every AI response across every channel improves immediately.

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Everything included

Everything you need to run phone.

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Browser-Based Calling

Your team takes and makes calls from any browser, anywhere.

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IVR

Route callers to the right team before they reach an agent.

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Voicemail & Scheduled Callbacks

Missed calls captured and followed up — no client left waiting.

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Call Recording

Every call recorded and attached to the conversation automatically.

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AI

AI Voice Transcription

Every call transcribed automatically — searchable, exportable, ready for QA.

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Blind & Assisted Transfer

Transfer silently or brief the next agent before connecting.

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Whisper Mode

Supervisors coach agents live — the client never hears a word.

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Local Numbers & Number Porting

Bring your existing numbers or add new ones instantly.

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Custom Hold Music

Your brand experience — even while clients wait.

How it works

From first touch to resolution — in clear steps.

Step 1 of 3

Calls happen in the browser. No hardware, no setup.

Your team takes and makes calls from the same screen they use for WhatsApp and SMS. No desk phones. No plugins. No IT setup. Open the browser and the calls are already there — wherever your team is working from.

Works on any computer with a browser — office, home, or anywhere
No installation, no hardware, no IT ticket required
Inbound and outbound calls managed from the same unified inbox

Step 2 of 3

Clients reach the right team. Their context arrives with them.

IVR routes callers based on what they need — before a human picks up. By the time your agent answers, the full client profile is already on screen. Every past call, every message, every note. No re-explaining.

IVR menus route to the right team, department, or agent
Full client profile and conversation history loads before the agent picks up
CRM-based routing sends VIP clients directly to their assigned contact

Step 3 of 3

Missed calls followed up. Every time.

Clients do not want to wait on hold. Scheduled callbacks let them choose a time instead. If they do miss you, voicemail captures the message and drops it into the same queue as everything else — ready for your team in the morning.

Scheduled callbacks replace hold time — clients choose when to be called
Voicemails appear in the agent inbox alongside all other conversations
Morning callback list structured and ready — every missed call accounted for

FAQ

Frequently asked questions

Most modern CX platforms were built for messaging first. Simplexi was built to unify every channel — including voice — from the start.
Yes. High-value purchases, complaints, and complex queries still convert better over the phone. Removing the channel costs you those customers.
With Simplexi, phone is native — not a third-party integration. Every call shares the same inbox, client profile, and conversation history as your other channels.
You build your IVR menu in the Flow Builder — no code required. Callers navigate options and are routed to the right queue or agent based on your logic.
Callers hear your hold music or announcement, are offered a callback, or are routed to voicemail — depending on the rules you set.
Yes. Number porting brings your existing numbers into Simplexi without disruption.
Yes. AI Voice Transcription generates a full text transcript of every call automatically — searchable and exportable for compliance and QA.

Stop answering questions your system already knows.

Book a demo to see Simplexi in action.