The right answer surfaced
before your team goes searching for it
Load your own products, policies, processes, and FAQs into the Simplexi Knowledge Base. The AI Agent answers every client query from your exact content — your language, your tone, your rules. Update it once and every AI response across every channel improves immediately.
Everything you need to run knowledge base.
Knowledge Base Editor
Write, organise, and publish articles your AI answers from.
Dynamic Knowledge
Relevant articles surface automatically as agents handle conversations.
AI Agent Integration
The AI answers client queries directly from your Knowledge Base content.
Internal Knowledge
Separate internal articles for your team — escalation paths, edge cases, procedures.
Article Categories
Organise by product line, department, or topic.
Search & Browse
Agents find any article fast when they need to go deeper.
Multi-Brand Support
Separate Knowledge Bases for each brand or business line.
Always Up to Date
Update once — every AI response improves immediately.
How it works
From first touch to resolution — in clear steps.
Step 1 of 3
Your AI agent answers from your content. Not the internet.
The Simplexi AI Agent does not guess. It answers from exactly what you have loaded into the Knowledge Base — your products, your policies, your exact procedures. No hallucinations. No off-brand responses. The answer is always yours.
Next steps & qualification criteria
process
Common objections & responses
sales, objections
Pricing tiers
pricing
Product overview
product
Next steps & qualification criteria
Qualification criteria
A qualified lead should meet most of these criteria:
Has a clear pain point your product addresses
Has budget or can access budget
Has a decision timeline (within 3 months)
Is a decision-maker or influences the decision
Next steps after qualifying
Book a demo with the sales team
Send a tailored proposal
Follow up within 48 hours
Step 2 of 3
The right article appears before your agent even searches.
As your agent handles a conversation, Simplexi surfaces relevant Knowledge Base articles automatically — based on what the client is asking. The answer is already on screen. No switching tabs, no searching, no delay.
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Step 3 of 3
Internal knowledge separate from what clients see.
Your team needs more than client-facing FAQs. Internal articles cover escalation paths, compliance procedures, edge cases, and the nuances that should never appear in a help centre. Everyone works from the same playbook — and clients only ever see what is meant for them.
Next steps & qualification criteria
process
Common objections & responses
sales, objections
Pricing tiers
pricing
Product overview
product
Next steps & qualification criteria
Qualification criteria
A qualified lead should meet most of these criteria:
Has a clear pain point your product addresses
Has budget or can access budget
Has a decision timeline (within 3 months)
Is a decision-maker or influences the decision
Next steps after qualifying
Book a demo with the sales team
Send a tailored proposal
Follow up within 48 hours
FAQ
Frequently asked questions
Stop answering questions your system already knows.
Book a demo to see Simplexi in action.