Agentic AI Voice Agents

The Agentic CS Platform Behind Outstanding Experiences

+44 7443 839764 · Inbound phone call

#55 · created 17 hours ago

ASSIGNED TOAlice SupportAI

AI Agent ConversationAlice Support

DURATION 0m 15sMESSAGES 3KB HITS 3

Post-Conversation Insights

Conversation Summary

The user initiated the conversation with a greeting and asked how the assistant was doing. The assistant responded positively and inquired about how they could assist the user.

Conversation Successful

No

User Sentiment

neutral

Transcript

Alice SupportASSISTANT15:48:32

Thanks for calling support, how can I help you today?

UserUSER15:48:38

Good morning. How are you?

Alice SupportASSISTANT15:48:39

Good morning! I'm doing great, thanks for asking. How about you-how can I help you today?

One calm workspace for your team - AI and humans share the same thread, context, and next best action.

Agentic AI and Tools

Built for modern customer teams, not fragmented tools

Simplexi brings every support motion into one calm system: AI voice, messaging, CRM, and automation that works as a single unit.

Unified Stack

One workspace for voice, chat, CRM, and automation

Agents and humans work from the same timeline so context never gets lost between channels or handoffs.

Single customer timeline
Shared inbox + CRM context
Cross-channel resolution workflows

AI Agent Composition

Specialist AI agents coordinate in one conversation

Simplexi routes intent to the right specialist, preserves memory, and escalates to humans when policy or confidence requires it.

No brittle IVR trees
Context-aware handoffs
Human fallback controls

Business Outcomes

Faster support and stronger customer retention

Reduce repeat contacts while increasing satisfaction through faster first responses and consistent, policy-safe resolutions.

Lower queue pressure
Higher first-contact resolution
Better CSAT and repeat purchase

Functions that keep's you in control

A brief overview of why Simplexi is the ultimate solution for customer experience.

A brief overview of why Simplexi is the ultimate solution for customer experience.

A brief overview of why Simplexi is the ultimate solution for customer experience.

Internal Notes

Internal Notes

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Easy & Quick Search

Easy & Quick Search

Intuitive Interface

Intuitive Interface

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Happy Agent equal, Happy Customer

Happy Agent equal, Happy Customer

Conversation Flow

Conversation Flow

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.

Common questions

Everything you need to know before you get started

How does per-agent pricing work?+

You pay for each active agent seat on your account. Agents are the people who handle conversations — you can add or remove seats at any time and your billing adjusts at the next cycle. There are no minimums on Growth or Ultimate.

Can I switch between plans?+

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Your data and conversation history are always preserved.

What currencies do you accept?+

We accept payment in USD, GBP, NGN, KES, ZAR, GHS, CAD, UGX, RWF, and EUR. Prices shown in local currencies are real local prices — not just FX conversions. Your card is charged in your selected currency.

What does the 48-hour onboarding include?+

Every plan includes a guided setup session where we configure your numbers, queues, and call flows together. Most teams are handling live customer conversations within 48 hours of signing up — no engineering required.

What do AI add-ons cost?+

All AI features are optional add-ons — you only pay for what you activate. Here's the full breakdown in your selected currency:

AI voice transcription & call summary
Flat per-agent fee: $8 / agent / mo on Growth and Ultimate. After every call the AI generates a full transcript and a summary — no manual note-taking for agents. Included in Enterprise.

AI message summary
Same flat rate as voice: $8 / agent / mo. Automatically summarises WhatsApp and SMS conversations so agents have full context before they reply. Included in Enterprise.

AI messaging agent
Billed per conversation — $0.25 / convo on Growth, $0.22 / convo on Ultimate (a permanent per-tier discount). Covers WhatsApp, SMS, and all future channels. The AI can respond autonomously, suggest replies for human approval, or triage and hand off. A conversation = any exchange within a 24-hour window on a single channel. Set a monthly spend cap so your bill never surprises you. Included in Enterprise.

AI voice agents
Usage-based at from $0.05 / min — billed per minute of AI-handled call time. Rates shown in your selected currency. Enterprise plans negotiate custom rates at volume.

How do voice minutes work?+

Every agent seat includes a monthly voice minute bundle — 500 mins on Growth, 1,000 mins on Ultimate. If your team exceeds that, overages are billed at $0.03/min. Most teams with moderate call volumes never exceed their bundle. High-volume teams can talk to us about custom minute packages on Enterprise.

Is there a free trial?+

Yes — we offer a free trial on both Growth and Ultimate. No credit card required to start. You get access to a live environment with real numbers so you can test with actual calls and messages before paying anything.