Real-Time Queue Management for
Telecoms.
Simplexi AI Agent helps telecom providers resolve issues faster, communicate with subscribers ahead of time, and retain the revenue your entire business model depends on.
How it works
Enhance every patient interaction —
from first call to follow-up.
Real-Time Queue Management That Prevents SLA Breaches
Live Queue Visibility Across Every Channel
Live visibility of call volume, wait times, and agent availability — before the queue builds.
Agents Reassigned in Seconds
Agents reassigned instantly during surges — queue drops, SLA maintained, no calls abandoned.
Alerts Before the Breach — Not After
SLA alerts fire 60 seconds before the threshold — enough time to act every time.
SLA alerts fire 60 seconds before the threshold — agents reassigned before a single call is abandoned
Resolve Technical Issues Before Customers Churn
Account and Service Status Checked in Real Time
Account and service status checked instantly — basic troubleshooting handled in natural conversation, no hold music.
Returning Subscribers Recognised Immediately
Full contact history visible before the call — recurring faults identified, engineer booked in 2 minutes.
Escalation with Full Context Already Loaded
Technical escalations handled with full account details and fault history already on screen.
Account and service status checked instantly — basic troubleshooting handled with no hold music
Communicate Maintenance Before It Causes Complaints
Scheduled Messages Sent to All Affected Subscribers
Every affected subscriber notified the day before every maintenance window.
Hold Announcements Updated in Under 2 Minutes
Hold announcements updated in under 2 minutes — maintenance-day call volume drops immediately.
Restoration Confirmed Automatically
Restoration is confirmed automatically the moment maintenance completes.
Every affected subscriber notified before every maintenance window — restoration confirmed automatically
FAQ
Frequently Asked Questions
Simplexi AI Agent checks the subscriber's account and service status in real time the moment they call — basic troubleshooting in natural conversation with no hold music. Escalates to a technical agent with account details pre-loaded if needed.
Hold announcements updated before maintenance begins with the expected end time. Callers hear the answer before reaching the queue — up to 40% fewer inbound calls on planned maintenance days.
SLA alerts configured to notify the supervisor when queue wait times approach the breach threshold — before any calls are abandoned. Agents reassigned in real time. Zero SLA breaches during managed surges.
Post-Conversation Insights filtered by sentiment score surfaces every frustrated conversation — AI Agent summary shows exactly what went wrong. Personalised WhatsApp sent before the subscriber makes the decision to cancel.
Most teams go live within 48 hours. No engineering required.