Every conversation reaches the right person Automatically
Your clients reach the right agent on the first try — not after being transferred twice and asked to explain themselves again. Simplexi looks at the conversation, the client profile, and your routing rules, then assigns automatically. No manual sorting. No delays.
Everything included
Everything you need to run intelligent routing.
Skill-Based Routing
Match conversations to agents based on their expertise and product knowledge.
Last-Agent Routing
Returning clients reconnect to the person who already knows them.
Priority Rules
VIP clients and urgent issues move to the front of every queue.
Workload Balancing
No agent overwhelmed while others sit idle.
CRM-Based Routing
Route based on client data — account tier, risk level, assigned RM.
IVR Routing
Callers reach the right team before a human picks up.
Intent Detection
AI identifies what the client needs and routes before an agent sees it.
Custom Attributes
Route based on any field — VIP tier, legal hold status, account type.
How it works
From first touch to resolution — in clear steps.
Step 1 of 3
Clients reach the right agent on the first try.
Simplexi looks at the conversation, the client profile, and your routing rules — then assigns automatically. No manual sorting. No delays. The right person picks it up from the start.
Step 2 of 3
The AI reads what the client needs — before your team does.
Intent Detection analyses incoming messages and identifies what the client is asking for. Based on that, Simplexi routes to the right queue, triggers an automation, or flags a priority — all before a human gets involved.
Step 3 of 3
Set your rules once. Routing adapts as you grow.
Build your routing logic visually and update it whenever your team or products change. No engineering tickets. No waiting. When your operation evolves, your routing evolves with it.
FAQ
Frequently asked questions
Stop answering questions your system already knows.
Book a demo to see Simplexi in action.