Build automations visually, No code.
Drag, drop, and connect.

Tagging, routing, escalations, follow-ups, SLA actions, scheduled reminders — all built visually without writing a line of code or raising an engineering ticket. If you can draw the process, you can automate it.

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Everything included

Everything you need to run flow builder.

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Drag & Drop Flow Builder

Design conversation journeys visually — triggers, actions, conditions.

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Conversation Automations

Trigger actions based on time, tags, SLA status, or conversation events.

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SLA Automation

Act before SLAs breach — not after the damage is done.

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AI

Auto-Tagging

Conversations tagged and categorised automatically as they arrive.

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AI

Simplexi AI Agent

Triage, enrich, and categorise conversations before agents see them.

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Scheduled Conversations

Follow-ups and reminders triggered automatically at the right moment.

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Queue Flow Automations

Balance queues and reassign conversations without manual work.

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AI

Condition-Based Routing

Route differently based on what the AI detects in the conversation.

How it works

From first touch to resolution — in clear steps.

Step 1 of 3

Build the flow the way you think about it.

The Flow Builder is visual. Drag a trigger, connect an action, set your conditions. You see exactly how every conversation will move through your system before it goes live. Change it any time without involving a developer.

Build routing logic, auto-replies, and escalation paths visually
See the full conversation journey before it goes live
Update in minutes — no sprint, no ticket, no IT dependency

Step 2 of 3

Automations that fire when it matters — not when someone remembers.

Set rules based on time, tags, SLA status, or conversation events. When the trigger hits, Simplexi acts — tagging, routing, escalating, or sending a message — without anyone lifting a finger.

Trigger actions the moment an SLA is about to breach
Auto-escalate based on sentiment score or specific keywords
Schedule loan repayment reminders, restock alerts, and callbacks automatically

Step 3 of 3

The AI Agent handles the busywork before your team sees it.

The Simplexi AI Agent analyses conversations as they arrive — extracting information, categorising contact reasons, adding tags, and enriching profiles. By the time a human picks it up, the context is already there.

Auto-tag and categorise incoming conversations by topic and urgency
Extract key details — account numbers, issue types, client tier — automatically
Conversations arrive at your team with context already built in

FAQ

Frequently asked questions

No. The Flow Builder is entirely visual — drag, drop, and connect. No code, no engineering tickets, no IT dependency.
Yes. A single flow can trigger actions across voice, WhatsApp, SMS, and social channels simultaneously.
You set your SLA threshold. Simplexi fires an alert or automation before the breach — giving supervisors time to act, not a report showing what already went wrong.
Yes. You can preview the full conversation journey before activating it. Changes go live only when you choose.
A Flow is the full conversation journey — trigger to resolution. An Automation is a single rule-based action within or outside a flow.

Stop answering questions your system already knows.

Book a demo to see Simplexi in action.