Build automations visually, No code.
Drag, drop, and connect.
Tagging, routing, escalations, follow-ups, SLA actions, scheduled reminders — all built visually without writing a line of code or raising an engineering ticket. If you can draw the process, you can automate it.
Everything you need to run flow builder.
Flow Builder
Design conversation journeys visually — triggers, actions, conditions.
Conversation Automations
Trigger actions based on time, tags, SLA status, or conversation events.
SLA Automation
Act before SLAs breach — not after the damage is done.
Auto-Tagging
Conversations tagged and categorised automatically as they arrive.
Simplexi AI Agent
Triage, enrich, and categorise conversations before agents see them.
Scheduled Conversations
Follow-ups and reminders triggered automatically at the right moment.
Queue Flow Automations
Balance queues and reassign conversations without manual work.
Condition-Based Routing
Route differently based on what the AI detects in the conversation.
How it works
From first touch to resolution — in clear steps.
Step 1 of 3
Build the flow the way you think about it.
The Flow Builder is visual. Drag a trigger, connect an action, set your conditions. You see exactly how every conversation will move through your system before it goes live. Change it any time without involving a developer.
Trigger
Incoming call
AI Agent
Pick an AI agent...
Announcement
Play a message
Queue
Pick a queue...
Step 2 of 3
Automations that fire when it matters — not when someone remembers.
Set rules based on time, tags, SLA status, or conversation events. When the trigger hits, Simplexi acts — tagging, routing, escalating, or sending a message — without anyone lifting a finger.
Agent composition
Define how this agent hands off mid-conversation — to specialist agents or to a human. Each handoff becomes a tool the LLM can call.
Billing Agent
This agent — entry point
Escalate to a live human agent when the customer is upset, the issue is complex, or they explicitly ask to speak to a person.
transfer_to_humanStep 3 of 3
The AI Agent handles the busywork before your team sees it.
The Simplexi AI Agent analyses conversations as they arrive — extracting information, categorising contact reasons, adding tags, and enriching profiles. By the time a human picks it up, the context is already there.
characters
## Task
Work through the steps below in order. Do not skip steps. Ask at most one question per response.
1. Greet the customer and ask how you can help.
2. Identify the nature of the issue:
- Order status or delivery question → call check_order_status with the order number. If they don't have it, ask for their name and email first.
- Product or policy question → answer using your knowledge base.
- Billing, invoice, or payment dispute → call transfer_to_agent immediately. Set the message to a short, natural handoff line.
- Complaint, escalation, or explicit request to speak to a person → call transfer_to_human immediately.
FAQ
Frequently asked questions
Stop answering questions your system already knows.
Book a demo to see Simplexi in action.