The right answer surfaced
before your team goes searching for it

Load your own products, policies, processes, and FAQs into the Simplexi Knowledge Base. The AI Agent answers every client query from your exact content — your language, your tone, your rules. Update it once and every AI response across every channel improves immediately.

Book a demoProduct tour

Everything you need to run analytics & dashboards.

AI Insights

Trends and sentiment shifts surfaced automatically across all conversations.

Agent & Team Dashboards

Live performance metrics across every agent and team.

Queue Dashboards

Real-time visibility into every queue across every channel.

Saved & Compare Dashboards

Build once, open monthly, compare period on period in one click.

SLA Tracking

Live SLA status with alerts before the threshold is hit.

Sentiment Analysis

Track how clients feel across every conversation automatically.

Contact Reason Tracking

See exactly why clients are reaching out — by volume and trend.

Export Analytics to CSV

Your data, your format, one click.

How it works

From first touch to resolution — in clear steps.

Step 1 of 3

Patterns hidden in thousands of conversations — found instantly.

AI Insights analyses your conversation data and surfaces what is changing — spikes in contact reasons, shifts in sentiment, recurring complaints across specific agents or channels. You see trends early, not after they have already hurt.

Spot patterns across channels, teams, and time periods automatically
See what is driving contact volume before it becomes a complaint wave
Sentiment shifts flagged the moment they start — not in the quarterly review
Average incoming conversations by hour and weekday⋮
00.00
04.00
08.00
12.00
16.00
20.00
Sun
–
–
0.5
4
5.5
3.5
3
6
1.5
0.5
3
1
Mon
–
–
–
–
–
–
–
–
–
–
2
4
Tue
–
–
–
1
–
–
–
–
–
–
1
–
Wed
–
–
–
–
–
–
–
–
–
–
–
5
Thu
2
–
1
–
–
0.5
–
0.5
–
–
–
–
Fri
–
–
–
–
1
–
2
1.5
–
–
–
–
Sat
–
–
–
–
1
2.5
1
–
–
6.5
4.5
1

Step 2 of 3

Recommendations you can act on. Not dashboards to interpret.

AI Insights tells you where to focus, what to fix, and which agents or processes need attention — with clear next steps based on your actual conversation data. Not generic benchmarks. Your data.

AI-generated recommendations based on your own conversation patterns
Prioritised by impact — the highest-value fixes surfaced first
Identify the product gaps and policy issues driving repeat contacts
All incoming conversationsi
D
W
M
⋮

Voice

109

Messaging

13

Chat

0

Total

122

60
50
40
30
20
10
0
01
02
03
04
05
06
07
08
09
10
Voice
Messaging
Chat

Step 3 of 3

Monthly board report done in 12 minutes.

Build your reporting view once. Save it. Open it next month, set the date range, export to CSV. The compare dashboard shows month-on-month trend automatically. No reformatting. No data analyst. No half-day of manual pulling.

Save any dashboard view as a named report — open with one click
Compare view shows this month versus last month automatically
One-click CSV export drops straight into your presentation template
Offer Breakdowni
⋮

Received

48

Accepted

30

63%

Rejected

9

19%

Timeout

0

Rescinded

0

Accepted
Rejected
Timeout
Canceled
Rescinded
051015202530
Voice
Messaging
Chat

FAQ

Frequently asked questions

Standard dashboards show you numbers. AI Insights analyses patterns across all your conversations and tells you what is changing, why, and what to do about it.
Yes. Save any combination of filters, metrics, and date ranges as a named view. Open it with one click every month.
After every conversation, Simplexi assigns a sentiment score — Positive, Neutral, Frustrated, or Negative — based on the full conversation content.
Yes. Any dashboard or insight view can be exported to CSV in one click — ready for your reporting template or BI tool.
Yes. Queue dashboards and agent dashboards update in real time. Conversation-level insights are generated immediately after each interaction closes.

Stop answering questions your system already knows.

Book a demo to see Simplexi in action.