The right answer surfaced
before your team goes searching for it
Load your own products, policies, processes, and FAQs into the Simplexi Knowledge Base. The AI Agent answers every client query from your exact content — your language, your tone, your rules. Update it once and every AI response across every channel improves immediately.
Everything included
Everything you need to run analytics & dashboards.
AI Insights
Trends and sentiment shifts surfaced automatically across all conversations.
Post-Conversation Insights
Every conversation scored, summarised, and tracked after it ends.
Agent & Team Dashboards
Live performance metrics across every agent and team.
Queue Dashboards
Real-time visibility into every queue across every channel.
Saved & Compare Dashboards
Build once, open monthly, compare period on period in one click.
SLA Tracking
Live SLA status with alerts before the threshold is hit.
Sentiment Analysis
Track how clients feel across every conversation automatically.
Contact Reason Tracking
See exactly why clients are reaching out — by volume and trend.
Export Analytics to CSV
Your data, your format, one click.
How it works
From first touch to resolution — in clear steps.
Step 1 of 3
Patterns hidden in thousands of conversations — found instantly.
AI Insights analyses your conversation data and surfaces what is changing — spikes in contact reasons, shifts in sentiment, recurring complaints across specific agents or channels. You see trends early, not after they have already hurt.
Step 2 of 3
Recommendations you can act on. Not dashboards to interpret.
AI Insights tells you where to focus, what to fix, and which agents or processes need attention — with clear next steps based on your actual conversation data. Not generic benchmarks. Your data.
Step 3 of 3
Monthly board report done in 12 minutes.
Build your reporting view once. Save it. Open it next month, set the date range, export to CSV. The compare dashboard shows month-on-month trend automatically. No reformatting. No data analyst. No half-day of manual pulling.
FAQ
Frequently asked questions
Stop answering questions your system already knows.
Book a demo to see Simplexi in action.
Everything included
Everything you need to run knowledge base.
Knowledge Base Editor
Write, organise, and publish articles your AI answers from.
Dynamic Knowledge
Relevant articles surface automatically as agents handle conversations.
AI Agent Integration
The AI answers client queries directly from your Knowledge Base content.
Internal Knowledge
Separate internal articles for your team — escalation paths, edge cases, procedures.
Article Categories
Organise by product line, department, or topic.
Search & Browse
Agents find any article fast when they need to go deeper.
Multi-Brand Support
Separate Knowledge Bases for each brand or business line.
Always Up to Date
Update once — every AI response improves immediately.
How it works
From first touch to resolution — in clear steps.
Step 1 of 3
Your AI answers from your content. Not the internet.
The Simplexi AI Agent does not guess. It answers from exactly what you have loaded into the Knowledge Base — your products, your policies, your exact procedures. No hallucinations. No off-brand responses. The answer is always yours.
Step 2 of 3
The right article appears before your agent even searches.
As your agent handles a conversation, Simplexi surfaces relevant Knowledge Base articles automatically — based on what the client is asking. The answer is already on screen. No switching tabs, no searching, no delay.
Step 3 of 3
Internal knowledge separate from what clients see.
Your team needs more than client-facing FAQs. Internal articles cover escalation paths, compliance procedures, edge cases, and the nuances that should never appear in a help centre. Everyone works from the same playbook — and clients only ever see what is meant for them.
FAQ
Frequently asked questions
Stop answering questions your system already knows.
Book a demo to see Simplexi in action.