Functions that keep's you in control
Your clients do not know when your office opens or closes. The Simplexi AI Agent answers from your own Knowledge Base — any hour, any channel. It escalates to a human only when the situation genuinely needs one.
Send and receive WhatsApp messages, media files, and templates — all from the agent inbox. Broadcasts go to thousands. Replies come back to one screen. Every thread stored, searchable, and never lost.
Whether a client called on Tuesday, WhatsApped on Friday, and sent an SMS today — it all lives in one thread. The agent opens the conversation and sees everything. The client never has to repeat themselves.
After-hours callers leave a voicemail or choose a specific callback time. The next morning, agents start with a structured callback list — every missed call followed up, every caller expecting to hear from you.
A supervisor sees a conversation going wrong and takes it over in one click. The agent gets a private coaching note. The client experiences a seamless escalation — no disruption, no explanation needed.
Create a strong customer relationships over phone conversations that make your customers comfortable and rely on your services more.
